How we use your information
This privacy notice tells you what to expect when the United Kingdom Association for Gestalt Practitioners (UKAGP) collects personal information.
Visitors to our websites
When someone visits http://ukagp.org.uk/ we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns.
We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone.
We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.
If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.
Search queries and results are logged anonymously to help us improve our website and search functionality. No user-specific data is collected by either UKAGP or any third party.
We use a third party provider, Mailchimp, to deliver our monthly e-newsletter. We gather statistics around email opening and clicks using industry standard technologies including clear gifs to help us monitor and improve our e-newsletter. For more information, please see Mailchimp’s Privacy Notice.
Membership Information and Therapists Directory
In general, the information we collect about you we use for membership administration, to deliver member benefits (e.g., our newsletter) and to inform you of UKAGP related conferences, benefits and/or other opportunities. The UKAGP does not sell, rent or otherwise share or disclose your private, personally identifiable information to third parties.
The UKAGP will only use personal membership data specifically for the purpose that the data was provided for. The information you provide to us you do so with consent that we will only use this for the purpose it is designed for.
The UKAGP only makes member information available to members of the public through the ‘Find A Therapist Directory’ using this Site. The purpose of the members directory is in this case to share your status as a gestalt practitioner, skills and whatever content you choose to add.
Payments and Financial Information
We will share information with our payment services provider only to the extent necessary for the purposes of processing payments you make via our website, refunding such payments and dealing with complaints and queries relating to such payments and refunds.
For more detailed information about payments, refunds and policy please refer to the UKAGP Terms and Conditions.
People who email or post us
If you correspond with us via e-mail, the postal service, or other form of communication, we may retain such correspondence and the information contained therein and use such to respond to your inquiry and/or notify you of UKAGP conferences, news or other IAPP-related opportunities.
Importantly, e-mail and postal address information is never sold, given, or otherwise shared or disclosed to third parties except as set forth herein.
Opting Out from Email Notifications
If you do not wish to receive any email notifications, you may express your preference to not be so contacted by sending an email to the UKAP Administrative Offices at email@example.com or pressing the unsubscribe button on each edition of the e-newsletter.
People who make a complaint to us
The UKAGP does not process any complaints about individual members and will defer such issues back to the complainant and to the relevant accrediting and training organisations.
See the UKAGP Constitution for further information.
When we receive a complaint from a person about the UKAGP we make up a file containing the details of the complaint. This normally contains the identity of the complainant and any other individuals involved in the complaint.
We will only use the personal information we collect to process the complaint and to check on the level of service we provide. We may compile statistics showing information like the number of complaints we receive, but not in a form which identifies anyone.
We usually have to disclose the complainant’s identity to whoever the complaint is about. This is inevitable where, for example, the accuracy of a person’s record is in dispute. If a complainant doesn’t want information identifying him or her to be disclosed, we will try to respect that. However, it may not be possible to handle a complaint on an anonymous basis.
We will keep personal information contained in complaint files in line with our retention policy. This means that information relating to a complaint will be retained for two years from closure. It will be retained in a secure environment and access to it will be restricted according to the ‘need to know’ principle.
Similarly, where enquiries are submitted to us we will only use the information supplied to us to deal with the enquiry and any subsequent issues and to check on the level of service we provide.
Complaints or queries about the use of your information
UKAGP tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.
This privacy notice was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of UKAGP’s collection and use of personal information. However, we are happy to provide any additional information or explanation needed. Any requests for this should be sent to the address below.
Access to personal information
UKAGP tries to be as open as it can be in terms of giving people access to their personal information. Individuals can find out if we hold any personal information by making a ‘subject access request’ under the Data Protection Act 1998. If we do hold information about you we will:
- give you a description of it;
- tell you why we are holding it;
- tell you who it could be disclosed to; and
- let you have a copy of the information in an intelligible form.
To make a request to the UKAGP for any personal information we may hold you need to put the request in writing to the address provided below.
If you agree, we will try to deal with your request informally, for example by providing you with the specific information you need over the telephone or by email.
If we do hold information about you, you can ask us to correct any mistakes by, once again, putting the request in writing to the address provided below.
Disclosure of personal information
The UKAGP does not disclose any personal data without consent.
Our Security Measures to Protect Information
To help protect the privacy of data and personally identifiable information you transmit through use of this Site, we maintain physical, technical and administrative safeguards. We update and test our security technology on an ongoing basis. We restrict access to your personally identifiable information to those employees who need to know that information to provide benefits or services to you. In addition, we train our employees about the importance of confidentiality and maintaining the privacy and security of your information. We commit to taking appropriate disciplinary measures to enforce our employees’ privacy responsibilities.
Changes to this privacy notice
We keep our privacy notice under regular review as part of the UKAGP Organising Committee policies review schedule. This privacy notice was last updated on 10 March 2016.
How to contact us
United Kingdom Association for Gestalt Practitioners
201 Brettenham Road